Terms & Conditions of Enrolment 2022

1. Explanation of terminology
The School: means the Isca School of English.
The Parent/Guardian or You: means the person who has signed the documentation required to enrol and who has accepted responsibility for a child’s attendance at the Isca School of English
Student: means the child named on the Registration Form
ETO: means the Educational Tour Operator and refers to Partners who send students to the school. They accept the following terms and conditions for and on behalf of the Parent/Guardian.

2. General Terms and Conditions
2.1 These terms and conditions irrespective of whether the Parent/Guardian completes the School’s Registration Form or a Registration Form provided by an agent, will apply in all cases to the agreement between the School and the Parent/Guardian.
2.2 It is a condition of enrolment that you accept all of the terms and conditions. The Parent/Guardian must read and confirm that they have understood and agree to the school’s terms and conditions.
2.3 These terms and conditions apply to all students who book directly and to all students who have booked their course in another way, for example through an ETO or from a school or college.
2.4 By enrolling the student for a course, the Parent/Guardian and the student agree to comply with the school’s regulations and English law. These terms and conditions are governed by UK law and are subject exclusively to the jurisdiction of UK courts.
2.5 Enrolment Procedure
The Parent/Guardian understand and agree that:
2.5.1 They can request a place for their child by sending the school a completed Registration Form.
2.5.2 If completing an agency Registration Form it is still necessary to complete the School’s form in order to make sure we have the correct information about the student. If this is not completed, then the school is not liable for any changes that have to be made as a result.
2.5.3 A legally binding contract between the Parent/Guardian and the School is formed on these terms and conditions, the registration form and the confirmation email.
2.6 The school will keep a copy of the completed Registration Form. Parents/Guardian must consent to our GDPR policies for safeguarding their data.
2.7 The details you must send us:
We must receive all information requested on our Registration Form.
You must also tell us about:
 any allergies or special diet needed*
 serious issues with hearing, sight or mobility
 Dyslexia, Dyspraxia or any known conditions
*There is an extra weekly charge for some special diets: gluten free, lactose intolerant, vegan

2.8 The Parent/Guardian must disclose any and all information about the student that the school should know.
2.9 The minimum age of students on our courses is 14. The maximum age is 17.
3 Language Levels offered
3.1 We offer courses from CEF levels A2 to C2.
3.2 We do not offer courses for complete beginners.
3.3 Online Placement test. All students must complete our online placement language test before arrival. This test must be completed a minimum of 8 weeks before arrival (or within 5 days of enrolment for late bookings).
Terms & Conditions of Enrolment 2022
4 Enrolment Conditions
4.1 The booking is received in good faith. By attending the course, the student and the
Parent/Guardian agree to accept the rules and regulations of the school.
4.2 A booking made and confirmed by email will be considered as acceptance of the terms and conditions by the Parent/Guardian.
4.3 By enrolling the student for a course, the Parent/Guardian grants permission for the student to attend all activities organised by the
school whether previously advertised or not.
4.4 Changes to the programme: The school reserves the right to make changes to the programme of study and activities at any time and for such
reasons as may be reasonable and appropriate to the effective delivery of service by the school.
4.5 Nationality quotas: The school cannot guarantee a minimum or maximum nationality quota.
4.6 Changes to the booking. The school agrees to consider all reasonable requests subject to the availability of the relevant option or dates. The requested change will be at the sole discretion of the Principal.
4.7 The Parent/Guardian understand that the school:
4.7.1 Reserves the right to cancel a course or programme before its commencement date
if the minimum number of bookings is not reached. If such a cancellation is necessary, the Parent/Guardians will be offered a full refund of the course.
4.7.2 The school reserves the right to refuse an enrolment.
4.7.3 The school reserves the right to alter dates, fees and details in our prospectus or on our website without prior notice.
5 Damage
5.1 The full cost of repairing damage caused by the Student to School or Homestay Property or equipment, or to the personal property of
another student, will be charged to the Parent/Guardian who agree to pay this in full immediately.
5.2 Where more than one student is responsible and the school cannot ascertain which student or students are responsible, the school will
apportion the cost of the repair equally. The Parent/Guardian agrees to make payment in full immediately.
6 Bag or Room search
6.1 If School staff suspect that the Student has broken School rules or has been involved in any ilegal activity, the Student may be questioned
and his/her accommodation or belongings may be searched in appropriate circumstances.
6.2 All reasonable care will be taken to protect the Student’s rights and freedoms and to ensure that the Parent/Guardian is informed as soon as
reasonably practicable after it becomes clear that the Student may face formal disciplinary action.
7 Force Majeure
7.1 The Isca School of English does not accept any liability for not providing the course, activities,
transport or accommodation if that is caused by Acts of God, including but not limited to: fire, flood, storm, infectious diseases, government
action, pandemics, terrorist activities, strikes, interruption or failure of electricity, internet or
telephone service. Refunds will not be made in such circumstances.
7.2 In the event of an outbreak of infectious disease, all students and Parent/Guardian must
agree to comply with rules regarding quarantine as set by the school.
7.3 In the event of a Force Majeure situation, the Isca School of English will take all reasonable
steps to minimise delay or damages caused by the event and will notify the student and the Parent/Guardian as soon as possible.

Terms & Conditions of Enrolment 2022
8 Liability and disclaimer
The Parent/Guardian understands and agrees that:
8.1 All organised sports, activities, clubs, events and excursions have been risk assessed and deemed to meet health and saftery requirements.
8.2 The School does not accept responsibility for accidents or sports injuries except in cases where its’ staff have been found to be negligent.
8.3 We use an external accredited provider for our water sports and by making this booking
Parent/Guardians confirm that their children are confident swimmers. They also agree to
complete any external consent forms.
8.4 The School will not be liable if any service contracted becomes impossible to supply due to reasons beyond its’ control.

8.5 If the Parent/Guardian does not wish the student to participate in any particular activity, they must make this known in writing to the school at time of booking. This must be on the extra information section on the Registration Form.
8.6 The School can take fair and reasonable action should a situation arise that is not covered by these terms and conditions.
9 Exams
9.1 Once an exam course has been requested the student must take our placement test. The exam
place can only be confirmed for students who have the correct English Language level.
9.2 Once the level has been confirmed and an available place confirmed by the School the full exam course fee must be paid. This fee includes the exam registration fee, transport to the exam venue and accompanying staff.
9.3 If a student starts the exam course but is found not to have the correct level the school reserves
the right to move them to a General English course. If the exam fee has been paid this will
not be refunded.
9.4 Cancellation of the Exam fee must be made within 61 days of arrival or a full refund cannot be offered.
9.5 Exam certificates can only be re-issued no later than 6 months after the date of the exam.
10 Payment of Fees, Cancellation and Refunds
10.1 You must pay the fees in British pounds
(GBP).
10.2 We do not take a deposit from individuals but payment in full must be made no less than 8
weeks before the start of the course.
10.3 How to pay:
Use Flywire, our payment partner, to pay by
credit card or to a bank in your country
We will send Flywire log-in details and our bank account details with the invoices we send you.

10.4 Cancellation and refunds
Cancellations must be made by email, or telephone followed by an email to confirm. In the case of a late
cancellation, notice must be given by phone and then by email.
10.6 Refunds:
10.6.1 The right to change your mind or “Cooling off period”. For all direct internet or telephone
bookings, you are entitled to a 14 day “cooling off” period with the right to free cancellation. We will
refund in full the GBP amount received less bank charges for all cancellations received during this
period.
10.6.2 If you have used any services of the school during this period, the cost will be deducted from
the repayment.
10.6.3 If an exam fee has been paid this and the school has already paid this to the exam centre then
the school will return course fees less the exam entry fee.
10.6.4 After this period, the following rules apply:
Cancellation 8 or more weeks before the course
starts date:
A full refund of the GBP amount received, less the deposit, any courier fees and UK bank charges will
be made Cancellation less than 8 weeks before the start
date: A cancellation fee equal to one week’s tuition and accommodation plus the enrolment fee, any courier
fees and UK bank charges will be charged.
10.6.5 The refund payment:
 will be made to the Bank account or Credit Card account from where the payment was
received.
 Payment will be made in UK pounds (GBP).
 The Isca School of English is not responsible
for any losses incurred because of Bank
Charges or currency fluctuation.
10.6. 6 Refunds for Visa Nationals
(= Students who must apply to the British Embassy
for a Visa to enter the UK before coming to the UK):
 You must pay the deposit and any courier
fees before we issue our visa support letter.
 A refund is made according to our
cancellation policy if the visa is refused.
 Refunds are not made if the visa has been
issued.
To obtain the refund, you must return all original
documents and send a copy of the visa refusal letter
from the British Embassy. The Isca School will
check this direct with the Embassy.
10.6.7 In cases where the Student is required to
obtain a visa and a Visa support Letter has been
provided, the Parent/Guardian understands that
visas must be applied for immediately upon receipt
of documentation from the school and that it is the
responsibility of the Parent/Guardian to apply for
the appropriate visa
10.6.8 If the visa has not arrived in time, the school
will offer to postpone the course to a later date
subject to availability. If the student attends the
course but the numbers of weeks are not available
the school will refund the fees of any untaken
weeks.
11 Health, Safeguarding and Welfare
11.1 The Parent/Guardian explicitly allow the
school to organise treatment of the student
for medical emergencies if that treatment is
advised by a Medical Officer as necessary for
the Student’s welfare.
11.2 The Parent/Guardian agree to pay for that
medical treatment. The Isca School of English
advises the Parent/Guardian to ensure that
the student has insurance cover for all
medical costs.
11.3 The Parent/Guardian explicitly allow the
student to be given emergency First Aid
treatment in case of accident or medical
emergency.
11.4 The Parent/Guardian should take note that
staff at the school cannot provide students
with any medicines, for example aspirin or
paracetamol.
11.5 The Parent/Guardian agree to allow a
member of the school staff to take the student
to a pharmacy to buy medicines where the
pharmacist can advise and help the student.
11.6 Medicines:
The Parent/Guardian must disclose details of
 The student’s current medical condition,
disability or allergy.
 All prescribed medicines that the student is
taking at the time of enrolment.
11.7 The Isca School accepts no responsibility for
medical emergencies arising from nondisclosure
of current medical information or
failure of the student to take the prescribed
medicine.
11.8 A student who has suffered from an
infectious disease in the 2 weeks prior to
commencement of the course can only be
accepted with a doctor’s certificate that
he/she is no longer infectious.
11.9 The Parent/Guardian agree to arrange all
tests necessary to enter the UK due to Covid-
19 or Pandemic restrictions. Any medical
Terms & Conditions of Enrolment 2022
tests required (e.g. covid-19 lateral flows, pcr
tests) must be pre-paid by Parent/Guardians
for departure from the UK.
12 Medical and Travel insurance
12.1 The Parent/Guardian must take out medical
insurance for the student before arrival in the
UK if there is no reciprocal medical
agreement between the student’s home
country and the UK or if the student requires
private medical treatment.
12.2 The Parent/Guardian agrees to pay relevant
medical or dental fees immediately.
12.3 Travel insurance
The Parent/Guardian must take out travel and
luggage insurance. These risks are not covered
by the Isca School of English.
13 Behaviour and Mental Health
13.1 By enrolling a student at the Isca School, the
Parent/Guardian or guardian confirms that
 the student is in good health
 does not suffer from any mental or nervous
disability
 has no behavioural problems
 is not disruptive in class.
13.2 We expect our students to behave
courteously towards teachers, staff, host
families and fellow students. We expect them
to speak English at all times in class.
13.3 Disruptive Behaviour.
The Parent/Guardians understand that
disruptive behaviour is not acceptable and that
the school reserves the right to send home any
student for bad behaviour during the stay.
13.4 The Parent/Guardian will be required to
remove the student from the school at their
own expense in the event of a serious
infringement of the school’s rules, and in the
case of breaking English law:, for example:
shoplifting. The school will not make any
refund of school or accommodation fees, nor
be liable for any costs whatsoever in such
cases.
13.5 The cost of sending the child home will be at
the Parent/Guardians’ expense and no refund
of fees will be made.
14 School Rules
14.1 Attendance
We keep records of attendance and expect
students to attend every lesson, to be on time
and to do the homework that the teacher sets.
We expect students to attend all the activities
and excursions offered.
14.1.2 Conduct
We expect the student to speak English at all
times during classes and to respect other
students, our staff and your homestay hosts.
The student must be tolerant of and respect any
cultural, racial and religious differences.
14.1.3 Wi-Fi
We provide free Wi-Fi and expect students to
behave responsibly online.
14.1.4 Smoking: Young people under the age of
18 are not permitted to buy cigarettes in the
UK. Students under the age of 18 are therefore
not permitted to smoke at the Isca School while
taking part in Isca school social activities or on
excursions.
14.1.5 Alcohol or Drugs: Young people under
the age of 18 cannot buy or drink alcohol in the
UK. Drugs are illegal in the UK. A student at Isca
will be sent home at the Parent/Guardian’s cost
if found drinking alcohol or using drugs. No
refund of fees will be made.
14.1.6 Shoplifting or stealing. Young people
who shoplift in this country may return home
with a Police record in their own country. If a
student is found to be shoplifting, they will be
sent home at the Parent/Guardian’s expense
immediately.
14.2 Supervision and Curfew
14.2.1 Our students are not supervised except
during lessons, breaktime and lunchtime
and on all activities and excursions.
Terms & Conditions of Enrolment 2022
14.2.2 Students are not allowed to leave the school
premises during the school day.
14.2.3 Students are not supervised during their
free time. There will be an Isca School staff
member on duty in the city centre each
evening, when there is no activity organised
by the school, until 21.30.
14.2.4 Our 24 hour phone number for
emergencies is +44 7527 553439. Please
add this to the student’s mobile phone
contact list.
14.2.5 Evening activities and Home-by time
(Curfew):
All students must be back inside their
homes by the following times:
Ages 14-17: 21.45
Later times are not permitted. If you wish
your child to return home earlier, you must
inform us on the application form.
14.3 Pocket money
14.3.1 The Isca School accepts no responsibility for
pocket money or personal belongings which
have not been given to the school for safe
keeping.
14.4 Accommodation
The school acts as an agent in arranging
homestay accommodation at no extra cost.
15 Transport
15.1 The School will use private transport such as
coach, taxi, train or minibus for airport
transfers, excursions and other activities, as
required.
15.2 The school may use public transport for
students travelling our airport transfers.
15.3 The Parent/Guardians understand that
shared airport transfers mean students may
have to wait at the airport terminals with Isca
School of English staff.
15.4 The Parent/Guardians understand that
students use public buses to travel between
the School and their homestay.
16 Liability
16.1 The Isca School of English does not accept
any liability in case of accident, illness,
damage to or loss of personal property on the
school premises, in the home accommodation
we organise, on activities and excursions or
while travelling from and to Exeter, except
where UK law imposes that liability.
16.2 The school does not accept any liability
whatsoever for complications arising from
Brexit, except where UK law imposes that
liability.
16.3 These terms and conditions form the basis of
any contract between the Parent/Guardian or
ETO and the school. They are provided in
English and subject exclusively to the laws
and courts of England and Wales.
17 Data Protection (GDPR)
We store the information you send us in
electronic and paper formats. We will send you
our GDPR and Privacy Policy which explain in
detail how we hold your information and what
we do with it and how you can request a Data
Subject Request.
17.1 The School holds information about the
Parent/Guardian and the student in order to
safeguard and promote the Students’ welfare,
promote the objects and interest of the school,
ensure the efficient operation of the school and
ensure legal obligations are complied with.
17.2 Our EU Data Representative is:
https://galleryteachers.com/data-request/
EEA / EU Representative Office
Attention: Data Protection Officer
Telephone: +39 064 520 0328
Gallery Teachers
Via costa smeralda, 33
07021 – Arzachena-SS
Italy
17.3 Further information on how the Isca School
uses and stores personal data can be found in
Terms & Conditions of Enrolment 2022
the privacy notice on our website. If you have
any queries or would like to make a data
subject request please contact the school’s
Data compliance Manager.
17.4 You must inform us if there is any change to
the details you send us.
17.5 Photographs and video. The Parent/Guardian
and the student expressly allow the school to
use any photograph or video taken at school,
with a host family or on school activities for
publicity purposes for the Isca School, for
example on the school website or in the
school prospectus.
17. 5.1 The Parent/Guardian(s) and the
student expressly allow the school to take
photographs and make videos for use in the
student’s class, for example in making photo
stories and news programmes for class use.
These videos may be uploaded to You tube.
17.6 The student cannot record or video lessons
for personal reasons without the written
permission of the school Principal.
17.7 If you provide us with a video or written
testimonial then we will ask you to confirm
by email if you are happy for us to use this in
our publicity.
18 Dealing with Complaints
18.1 We want our students to be happy at Isca.
Please let us know immediately if you have a
complaint or problem
18.2 Any complaint must be made while the
student is studying at the school. We cannot
accept any complaint after the student has
returned home. It is then too late for us to
remedy the situation.
18.3 The student handbook details how the
complaint system works at Isca and explains
what the student must do
18.4 If you are not satisfied with the way we have
handled a complaint, you must tell us so that
we can try to resolve your complaint.
18.5 If your complaint cannot be resolved, you can
make a complaint to English UK (Brunswick
Court, Tanner Street, London SE1 3LH.) to
request independent arbitration. Phone 0044
20 7608 7960 or email: info@englishuk.com
Registered Name and Address of the School
The Isca School of English
4 Mount Radford Crescent
EXETER, EX2 4EN, UK

 

CANCELLATION OR CHANGES MADE BY THE SCHOOL

The school reserves the right to cancel a course without liability if obliged to by events beyond our control or due to low demand for the course. We will offer an alternative course if this happens, or a full refund of the fees in GBP paid to us.

The school reserves the right to alter dates, fees and details in our prospectus or on our website without prior notice.

 

Registered Name and Address of the School

The Isca School of English

4 Mount Radford Crescent

EXETER, EX2 4EN, UK